Support

Why can't I restore my address?

On the free plan, the address must be eligible for restoration and a rewarded ad must be available, unless a prior earned credit is saved. Open the restore screen, review the offer and choose whether to watch. Closing early does not earn restoration. If no ad is available, try later. If you already earned a reward but activation failed, retry on the same installation; report repeated failures without sending the account-access link.

Premium purchase or restore not working?

Open Settings > Temp Mail Premium. Confirm an internet connection and the Apple Account used for your purchase, then choose Restore purchases. A canceled or pending purchase does not activate Premium until Apple and Qonversion confirm an active entitlement. While Premium is active, supported addresses do not need manual renewal and the app does not display ads.

If restoration still fails, contact support with your app version, iOS version and a redacted error screenshot. Do not send your Apple Account password, payment-card details or full receipt. Manage or cancel your subscription in Apple Account settings; deleting Temp Mail does not cancel it.

Why are old messages missing?

The activation countdown is not the server's retention clock. Server cleanup can remove older messages independently; renewing an address does not recover them. Cached bodies remain locally until removed, but a metadata entry alone does not mean the full body is available offline.

Does the lock protect my email on other devices?

No. It protects access within this installation using iOS authentication. Do not use temporary inboxes for important account recovery. Treat an Account QR as sensitive because it includes the identifier needed to add the inbox elsewhere.

Why does an email look different?

Controlled and WebView filter active content and may simplify layouts. Try the alternate display mode. External-image loading is configurable; scripts and forms are not enabled just because WebView is selected. Some content will not render exactly as in a desktop mail client.

Can I send email or get alerts while the app is closed?

This version is receive-only and does not provide background push notifications for new mail while the app is closed. Open the app and refresh the inbox to check for new messages. Foreground checks may notify you while using the app.

Report abuse or a privacy issue

Contact the same support address with a short description and necessary evidence, with sensitive content redacted. See Privacy choices & deletion for data requests. We cannot guarantee retrieval of expired server messages or ownership recovery for shared temporary addresses.